Course curriculum

  • 1

    Introduction

    • Welcome to beLithe's Managing Difficult Conversations Course

    • Pre-Course Assignment

    • Pre-Course Assessment
  • 2

    Course Overview

    • Course Overview

    • Learning Objectives
  • 3

    Choosing To Have The Conversation

    • Emotional Intelligence Defined

    • Making Connections
  • 4

    Framework For Difficult Conversations

    • Emotional Intelligence Blueprint

    • Reflective Questions

    • Reflective Questions
  • 5

    Staying Safe

    • Optimism vs. Pessimism

    • Adversity Worksheet
  • 6

    Testing The Waters

    • Understanding Emotions
  • 7

    Setting Your Personal Vision and Action Plan

    • Setting Your Personal Vision and Action Plan

    • Your Action Plan
  • 8

    Wrap Up

    • Summary

    • EI Post-Course Assessment